Contact
We are a small team and we answer our own email. There is no phone tree and no bot.
support@defunctairlines.com
This is the fastest way to reach us. We reply within one business day, usually sooner.
Phone
+1 (773) 788-3704
Monday to Friday, 9:00 to 17:00 US Central Time. If we miss you, leave a message with your order number and we will call back.
Postal address
Defunct Airlines
32 N Gould St
Sheridan, WY 82801
United States
Please note this is our business address, not a returns address. Do not send returns here — email us first and we will send you a prepaid label with the correct destination. See our Refund Policy.
What to include
If your message is about an existing order, include your order number and we will be able to help you straight away. For a damaged or misprinted item, a photograph helps us resolve it in a single reply.
Common questions
- Where is my order? — See our Shipping Policy for processing and delivery times, then email us with your order number if it is running late.
- How do I return something? — Email us. Returns are free within 30 days and we send you a prepaid label. See our Refund Policy.
- Can you print a carrier you do not stock? — Tell us which one. We take requests seriously and several of our collections started as customer suggestions.