FAQ

Every item is printed to order, so we need 1 to 3 business days to print and dispatch it. You will get an email with a tracking number the moment it leaves our facility.

Transit time is counted after that 1 to 3 day printing window:

These are estimates, not guarantees — once a parcel is with the carrier, the speed is in their hands.

To the United States and 27 other countries. The full list is in our Shipping Policy. If your country is not on it, email us — we add destinations regularly and it helps to know where the demand is.

$4.99 flat within the United States and $14.99 flat everywhere else we ship. All prices on this site are in US dollars (USD). The exact amount is shown at checkout before you pay, and we add nothing afterwards.

Possibly, if you are outside the United States. Duties and import taxes are set and collected by your own government, are not included in your order total, and are your responsibility as the importer. We have no way to calculate or waive them in advance.

Yes — every order ships with tracking. If tracking has not updated in more than 7 business days, or the estimated window has passed with nothing delivered, email us and we will open an investigation with the carrier.

If it is confirmed lost in transit, we will reprint and reship it at no cost to you, or refund you in full. Your choice.

30 days, and returns are free. We send you a prepaid label and refund the purchase price in full, including any shipping you originally paid. You do not need to explain why. Items should be unworn, unwashed, and have any tags still attached. Full detail is in our Refund Policy.

That is on us. Email us a photograph and we will replace it or refund it in full — and you do not need to send anything back unless we ask you to.

Return the item for a full refund and place a new order. Because everything is printed to order, that is genuinely faster than a formal exchange, and it costs you nothing either way.

We inspect your return, email you to confirm, and issue the refund to your original payment method within 3 business days. How quickly it appears then depends on your bank — usually 5 to 10 business days.

Email us as soon as you can. If it has not gone to print we will cancel it and refund you in full. If it has, you can still return it free within 30 days. Spotted a mistake in your address? Tell us immediately — if it has not shipped we can usually correct it.

S through 4XL on our apparel. Our t-shirts are a standard retail fit rather than a slim or boxy cut. The fabric and construction details for each item are listed on its product page.

Email us before you order and we will help you decide. And if you get it wrong anyway, returns are free for 30 days, so nothing is riding on the guess.

Our t-shirts are 100% Airlume combed and ring-spun cotton at 4.2 oz, side-seamed with a tear-away label. Heather colours are cotton and polyester blends. Sweatshirts are an 8.0 oz 50/50 preshrunk cotton and polyester fleece. The exact composition of any item is on its product page.

Very close, but screens vary and printed colour can differ slightly. Garment measurements are a guide, and small variations between individual printed items are normal. If you are not happy with what arrives, the 30-day free return covers it.

No. Our designs are our own original work, drawn from the period each one belongs to. We are not affiliated with, endorsed by, sponsored by, or licensed by any airline, past or present, or any successor company. Airline names and marks remain the property of their owners where such rights subsist. See our Legal Notice.

Tell us which one at support@defunctairlines.com. Several of our collections started as a customer asking for a carrier we did not have.

Printed to order by our production partner in the United States. Nothing sits in a warehouse waiting for a buyer — which is how we can carry the carriers nobody else bothers with. More on that in Our story.

Yes. This site is served over HTTPS and payment pages are encrypted in transit. Cards are processed by our PCI-DSS compliant payment provider, and we never receive, handle, or store your full card number.