Refund policy
Last updated: 16 August 2026
We want you to be happy with what you bought. If you are not, send it back within 30 days and we will refund you in full — and we pay the return shipping.
The short version
- 30 days from the day your order is delivered to start a return.
- Free returns. We provide a prepaid return label. You are not charged to send an item back.
- Full refund of the purchase price, including any shipping you originally paid.
What can be returned
Any item in its original condition — unworn, unwashed, and with any tags still attached. Because each shirt is printed for your order, we cannot resell an item that has been worn or laundered, so we are unable to accept those unless the item is faulty.
If an item arrives damaged, misprinted, or is not what you ordered, that is on us. Contact us and we will replace it or refund it in full, and you do not need to send anything back unless we ask you to.
How to start a return
Email support@defunctairlines.com with your order number and which item you would like to return. You do not need to explain why. We will reply with a prepaid return label and instructions, normally within one business day.
Please do not send anything back before contacting us — parcels returned without a label from us can be difficult to trace to your order, which delays your refund.
Refunds
Once your return reaches us we inspect it and email you to confirm. We then issue the refund to your original payment method within 3 business days.
How quickly the money appears depends on your bank or card issuer, and is outside our control. Most customers see it within 5 to 10 business days of us issuing it. If it has been longer than that, contact your bank first, then contact us and we will send you proof that the refund was issued.
Exchanges
The fastest way to get a different size or design is to return the item for a full refund and place a new order. Because every item is printed to order, this is quicker than processing a formal exchange.
Returns from outside the United States
Returns from any country we ship to are accepted on the same terms, and we still cover the return shipping. Transit from outside the US takes longer, so allow additional time for the refund to be processed once the parcel is on its way back.
Any customs duties or import taxes you paid to receive the order are levied by your own government, not by us, and we are not able to refund them. You may be able to reclaim them directly from your customs authority.
Cancelling an order
Because items are printed to order, production can begin quickly. If you need to cancel, email us as soon as possible. If the item has not yet gone to print we will cancel it and refund you in full. If it has already been printed, you can still return it under the 30-day policy above at no cost to you.
Questions
Email support@defunctairlines.com or call +1 (773) 788-3704. We answer email within one business day.
Defunct Airlines
32 N Gould St, Sheridan, WY 82801, United States